Organizational Behavior at Kudler Fine Foods
Uploaded by brdavis on Mar 19, 2013
Abstract
This paper will explain the apparent culture at Kudler Fine Foods, and how the organizational structure at Kudler Fine Foods impacts the overall profitability to have an organization reach its goals; the leadership style has to be effective and motivating. This paper will also examine and analyze Kudler Fine Foods organizational performances which can be traced to the leadership style evidentially reflected in the employee motivation at Kudler. This paper will also discuss what is happening external to the organization that drives change at Kudler.
Kudler Fine Foods
Kudler Fine Food's sole owner was Kathy Kudler who started her first store in 1998 and has opened three stores since then. Kudler Fine Foods has been successful to develop a genuine organizational culture. Kathy has an open line of communication with her employees and she communicates with them regularly. This communication builds ownership, team spirit and respect for the company. Due to low payroll at the clerk and cashier level, Kathy allows them to take home groceries to their friends and families. This builds loyalty. Kathy occasionally runs the store or the cash register to interact with the clients to understand their needs and to make sure that they were satisfied. She also asks her employees to be friendly to the customers and help them with anything they need help with. These are some of the visible, espoused and core values of Kudler Fine Foods that Kathy Kudler is successful to accomplish.
Organizational Culture
Performance of an organization is dependent on the alignment of the constituent resources and the ability of the resources to adapt to the change. "Organizational culture is a system of shared values, assumptions, beliefs, and norms that unite the members of an organization”, (Gomezâˆ'Mejia & Balkin, 2002, p. 108). It basically describes the states and unstated rules, how certain procedures tend to occur normally and the overall personality of a company, these three levels of culture in a company: the visible culture, esposed beliefs, and core beliefs. Culture can be visible, something that people can see or feel or based on espoused values, or based on core beliefs. Some of the examples are an organization that adapts employee dress code, management decision to lay off employees to reduce cost, and organization culture based on innovation and creativity. Culture helps managements to meet the objectives and goals of the...