Conflict Resolution as Per Dewey
Uploaded by Gotskillz on Feb 02, 2005
Throughout one’s life, one establishes many relationships. Some are built upon, and become strong and unshakable, some are broken and left to dissolve. While some are paved slowly and with love, blossoming to become something wonderful, others are blown apart - the pieces scattered, never to be put back together again. Though these relationships vary, from professional to personal, they are all prone to encountering some form of conflict. John Dewey has designed a problem solving sequence with 6 (six) steps, listed and explained below, to facilitate resolution of these conflicts.
Since the way one deals with conflict within the relationship will affect how the relationship progresses, it is vital that one posse all the necessary skills to resolve conflict in a way that brings satisfaction to everyone involved. Dewey’s steps provide a clear outline of exactly what needs to be addressed when dealing with conflict. This allows for effective time management and allows all parties to be on the same track or in synchronization about what has to be done. They also assure a fair and even discussion of the problem and allow all parties to play an active role in the finding of a solution.
Problem Solving Sequence: Steps.
1. Define and analyze the problem.
Often times, when one is in a conflict situation or in a position of having to deal with a problem, the parties involved are affected by the problem. These emotions, or the stress of either risking loss or profit, could cause the parties to have different views or perceptions of the problem. This step allows both parties to have the same definition of the problem and to be aware of the exact implications of this problem.
Example: George, a co-owner of a small coffee shop has noticed that there are fewer customers coming in to his store. He is worried about his profit, and is reluctant to change anything about the store due to the cost. Max, the other owner, is more concerned with the quality of the food they provide, and is willing to make any changes necessary to avoid failure on this project. At the meeting, they define the problem in a clear open-ended question and they limit the problem to time period that is reasonable.
How can we improve our shop’s sales within the next three months?
2. Establish criteria for evaluating solutions.
The solution can be either a practical...