Engineering Management Report on Communication
Uploaded by rabbit on May 06, 2006
Synopsis
This report will provide information of an interview with a restaurant manager conducted by our group members. The report covers the planning and process of our group¡¦s interview, the role and responsibility of the interviewed manager, the key areas to be covered of the business such as its environment (Jonas), communication (Able), groups (Jack) and management (Loon) and our group¡¦s findings of the business.
TABLE OF CONTENTS
1. INTRODUCTION 2
1.1 GENERAL BACKGROUND 2
1.2 PURPOSE 2
1.3 SCOPE 2
1.4 RESEARCH METHODS 2
2. ENVIRONMENT 2
2.1 TYPE OF BUSINESS 2
2.2 SIZE 2
2.3 STRUCTURE 2
3. COMMUNICATION 2
3.1 FORMAL VS. INFORMAL COMMUNICATION 2
3.2 ANALYSIS OF THE EFFECTIVENESS OF COMMUNICATION 2
3.3 DIFFERENCES IN CULTURAL BACKGROUND; DIFFERENCES IN PERCEPTION 2
3.4 COMMUNICATION ENHANCEMENT 2
4. GROUPS 2
4.1 DESCRIPTION OF THE FORMAL AND INFORMAL GROUP 2
4.2 PARTICIPATION IN GROUPS 2
4.3 ANALYSIS OF GROUP EFFECTIVENESS 2
5. MANAGEMENT 2
5.1 MANAGEMENT STYLE 2
5.2 MANAGEMENT METHOD 2
5.3 MANAGEMENT EFFECTIVENESS 2
5.4 DIFFICULTIES IN BOTH BEING A MANAGER AND WORKING WITH OTHER MANAGERS 2
5.5 ASSESSMENT OF MANAGEMENT SKILLS 2
6. CONCLUSION 2
7. RECOMMENDATIONS 2
8. APPENDIX 2
9. BIBLIOGRAPHY 2
1. Introduction
1.1 General Background
The topic discussed in this report is ¡¥Being a Manager in an Organization¡¦. Our group consisting of four members, Loon Luong, Able (Sai Kit) Koo, Jonas (Lam) Ng and Jack (Wai Kei) Yip conducted an interview with a restaurant manager (Nancy Choi) in a small organization (Restaurant - Singapore Hut). The report will be based on our group¡¦s knowledge, findings, insights and understanding of what actually happens in an organization.
1.2 Purpose
The purpose of this report is to investigate the manager¡¦s role within an organization, how he/she operated the organization, his/her responsibilities, his/her relationship and things he/she takes into account. Further, it will make recommendations to specific reader¡¦s who would like to be managers, with possible information on the manager¡¦s management techniques and how he/she solved problems.
1.3 Scope
This report will be looking at the particular manager interviewed and his/her skills involved in the organization. However this report will not cover other positions irrelevant to the manager position. The report has the limitations such as researching participants that are managers, the short period of time to write this report, our group only consisting of four members have to summarize everything with the word limit of 3000 words in this report.
1.4 Research Methods
Information to this report was obtained from a conducted interview with a Restaurant manager Nancy Choi. Our group faced difficulties finding a manager in the engineering area, we tried contacting three managers, but two of the three managers gave us negative response. Luckily the 3rd manager made time for our interview, our group then travelled to the...