Factors influence mobile banking usag( in the Case of employees of Commercial Bank of Ethiopia)
Uploaded by Henok on Dec 06, 2017
ALPHA UNIVERISTY COLLAGE
SCHOOL OF GRADUATE STUDIES
MASTERS OF BUSINESS ADIMINSTRATION
Factors Influencing Mobile Banking Adoption:
(In Case of Employees of Commercial Bank of Ethiopia South
Addis Ababa District)
A Thesis Submitted in partial fulfillment of the requirement for
the Masters of Business Administration
By Henok Getachew
July, 2017
i
DECLARATION
I, Henok Getachew Duressa, declare that the study entitled “Factors Influencing Mobile Banking
Adoption: (In Case of Employees of Commercial Bank of Ethiopia South Addis Ababa District)”
is the result of my own effort in research undertaking and that all sources of materials used for
the thesis have been duly acknowledged. The study has not been submitted to any Degree or
Diploma in any college or university. It is submitted in the partial fulfillment of the requirement
of the Degree of Masters of Business Administration.
Name of student: Henok Getachew
Signature: ______________________
August 2017
ii
STATEMENT OF CERTIFICATE
This is to certify that Henok Getachew Duressa has carried out his research work on the topic
“Factors Influencing Mobile Banking Adoption: (In Case of Employees‟ of Commercial Bank of
Ethiopia South Addis Ababa District)” for the partial fulfillment of Master of Business
Administration (MBA) at Alpha University-College. This study is an original work and not
submitted earlier for any degree either at this University or any other University and is suitable
for submission of Master of Business Administration (MBA).
_________________________
Advisor: Mesfin Fikre (PhD)
iii
BOARD OF EXAMINERS APPROVAL SHEET
ALPHA UNIVERISTY COLLAGE
SCHOOL OF GRADUATE STUDIES
Factors Influencing Mobile Banking Adoption:
(In Case of Employees‟ of Commercial Bank of Ethiopia
South Addis Ababa District)
By Henok Getachew
Approved by Board of Examiners:
______________________________ __________________
Advisor Signature
_____________________________ __________________
Internal Examiner Signature
________________________ _______________
External Examiner Signature
I
Acknowledgements
I would like to take this opportunity to show my sincere gratitude and appreciation to all people
that helped in this thesis work. First and foremost, I would like to thank my advisor Mesfin Fikre
(PhD) for all his advice towards better improvement of this thesis. Second, this thesis would
never been accomplished without the cooperation of CBE staffs. Therefore, I am deeply grateful
to all of them. Finally, I would like to express my heartfelt gratitude to Miss Tsion Kassahun and
all that helped in any way I really do appreciate what you have done. Thank you and God bless
you.
Henok Getachew
II
ABSTRACT
The purpose of this study is to investigate factors that influence mobile banking usage of
employees’ of Commercial Bank of Ethiopia, South Addis Ababa District.. The study tries to
build on two widely used models for technology adoption, the Technology Acceptance Model
(TAM) and Innovation Diffusion Theory and to identify factors influencing employee’s usage of
mobile banking. A research model uses by integrating the TAM model...