ICA Audit
Uploaded by seinsuct on Mar 16, 2008
The International Communication Association is a professional society composed of communication researchers, practitioners, and teachers from several countries. The ICA Communication Audit was developed under the auspices of its Organizational Communication Division, from 1971-1978
The ICA Communication Audit was designed to provide organizations with reliable, factual data about their internal communication, and to do so in a way that permitted comparability with similar organizations. Its strength lies in the expertise, effort, time, and care that have gone into the creation and validation of its instruments and procedures. A set of five standardized instruments and procedures were developed (questionnaire survey, interview, communication experience, diary, and network analysis). The ICA Communication Audit uses both computerized analysis and feedback procedures.
The ICA Communication Audit instruments and procedures were made available for widespread use on a not-for-profit basis, to support and encourage research into organizational communication. The ICA developed and maintained a normed data bank to enable comparisons among organizations’ communication systems.
The primary purpose of this resolution was to eliminate the ICA’s role in “credentialing” auditors, so that the ICA could not be held legally responsible if a dissatisfied client chose to file legal action against a communication auditor.
The ICA Communication Audit procedures and instruments remain in use, sometimes in modified forms, through today. The ICA Communication Audit data bank is still administered by Gerald M. Goldhaber, Department of Communication, State University of New York at Buffalo. The Eight Factors of the CSQ
COMMUNICATION CLIMATE
Communication Climate reflects communication in both the organizational and personal levels. On one hand, it includes items such as the extent to which communication in the organization motivates and stimulates workers to meet organizational goals and the extent to which it makes them identify with the organization. On the other hand, it includes estimates of whether or not people’s attitudes toward communicating are healthy in the organization
SUPERVISORY COMMUNICATION
Supervisory Communication includes both upward and downward aspects of communicating with superiors. Three of the principle items include the extent to which a superior is open to ideas, the extent to which the supervisor listens and pays attention, and the extent to which guidance is offered in solving job-related problems.
ORGANIZATIONAL INTEGRATION
Organizational Integration revolves around the degree to which individuals receive information about the immediate work environment. Items include the degree of...