Leadership: Conflict Management and Communication

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A 20 page paper discussing leadership, conflict management and communication, concluding that there are many potential barriers to effective communication, either on a large scale or on a one-to-one basis. In some cases, it is the responsibility of both the speaker and listener to be aware of potential "disconnects" that can occur. In all cases, the speaker carries the greater responsibility to ensure that what it is that s/he means to convey is what the audience is hearing. The paper holds the contents of the slides and speaker notes for a 24-slide presentation, also available. Bibliography lists 8 sources.