Implementing Change in Southwest

Uploaded by : Essays-Now.com

Southwest is proposing a large number of changes to help reduce the long queues at their check-in desks. This 6 page paper considers how some the changes can be implemented, including the development of priority boarding for certain passengers and the way that the queues can be reduced. The paper is based on a case study provided by the student and also looks at issues such as the long-term strategy of the company and retaining the goodwill and loyalty of passengers. The bibliography cites 5 sources.