Johnson and Johnson's Management of the Tylenol Crisis

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In 1982 Johnson and Johnson faced a crisis when an unknown individual laces their Tylenol extra strength capsules with cyanide, resulting in 7 deaths. This 5 page paper looks at the events and problems faced by Johnson and Johnson and the way in which they responded to the crisis which facilitates the recover of the band and protected the company's' reputation. The bibliography cites 6 sources.