ICQ, Technical Support And Ease Of Use Issues

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3 pages in length. Even though the free ICQ (I Seek You) instant messaging software "continues to raise the bar with the most powerful and convenient features for a truly unique communications experience" (Anonymous, 2001), it has not been able to corner the market on issues pertaining to ease of use, a reality driven home by its most recent - and mandated - upgrade. Still, end users must find something appealing about the free program despite ease of use issues inasmuch as since its 1996 debut, ICQ "has evolved into a complete communications portal with an avid and loyal community…" (Anonymous, 2001). Bibliography lists 3 sources.