L.L. Bean and Call Center Issues

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Many modern companies are moving to an integrated call center with Internet Protocol integrated telephony. This paper examines the issues in setting up such a system, which businesses can benefit from it and how it can increase a company's competitiveness. Focuses specifically on L.L. Bean and whether the call center approach is right for it, with its folksy company approach. This paper has eleven pages and fourteen sources are listed in the bibliography.