InterClean; Job Analysis and Training Design

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This 14 page paper is based on a case study supplied by the student. InterClean are going to change the way that they sell their cleaning products, shifting from a basic sales model to a customer centric approach where it is solutions rather than products that are sold. The paper starts by undertaking a job analysis of the new sales function and considering how the teaks will be out together. The second part pf the paper puts together a training plan. The bibliography cites 3 sources.