Planning and Implementing a Performance Improvement Strategy

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This 8 page paper answers a series of questions set by the student. The first part of the paper puts forth a plan for improving performance of a banks call center, including SMART objectives and outlines a plan for the implementation. The second part of the paper looks at how performance assessments can be undertaken objectively. The third part of the paper discusses what is meant by poor performance. And the last part of the paper considers grievance and disciplinary procedures. The bibliography cites 4 sources.