Six Sigma

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A 17 page paper. This paper provides a brief historical overview of the evolution of Six Sigma, and discusses what it is, the underlying concepts and overall goals, and the philosophy behind it. The paper explains the two formats, DMAIC and DMADV that are used in Six Sigma projects and also the most common steps organizations take when using Six Sigma. The paper also discusses using Six Sigma in the service industry and how that might be done. The writer uses the examples of a small business and a spa or beauty center to discuss Six Sigma in non-manufacturing businesses. Bibliography lists 12 sources.