Nordstrom And Anita's Apparel - Case Study

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A 3 page paper that is based on the case study in Anthony and Govindarajan's book, Management Control Systems, 10th ed. The paper explains Nordstrom's compensation program, customer satisfaction and employee empowerment. The second part discusses what Anita's Apparel stores could do in terms of compensation and other factors to improve their sales. Bibliography lists 3 sources.