Business Process Re-engineering - Implementing a New ICT System

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This 14 page paper looks at the way business process re-engineering can take place in a firm. Using a fictitious example of a firm which wants to change the way it manages the goods inwards and outwards as part of the value chain by introducing a new ICT sysytem. The paper outlines the problems and looks at what is needed and then consider the way that the change may be facilitated, using the tools of requirements engineering and change management in order to achieve the end goals. The bibliography cites 4 sources.