Leadership at British Airways; Problems and Recommendations

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This 23 page paper looks at a firm where there is poor leadership, examines the problems and makes recommendations for the future. British Airways is a major airline, the firm has a reputation for good service, but the firm has a long term problem with managing the employment relationship. The paper examines the problems in the employment relationship and the way that these relate to leadership, looks at the leadership style and then makes recommendations on how the situations may be improved. The bibliography cites 20 sources.