How Employees Can Be Managed To Provide A High Level Of Services To Customers.

Uploaded by :

This 21 page paper considers how a firm can develop and then maintain a customer services orientated approach to business through the implementation of human resource management strategies. The issues considered include the value of recruitment and recruiting the right employees, how they may be retained, the training and development needs and the provision of support services as well as the concept of employee engagement. The bibliography cites 25 sources.