Changing Operations - A Case Study

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Using a case of ZBZ supplied by the student the writer examines different issues that the firm will need to deal with as they change to a service based firm. The current structure and potential future organizational structure is discussed, the plan for the first service solution design is present with a WBS and Gantt chart, other issues include quality control and management, health and safely and improvement metrics. Twelve sources are cited in this sixteen page paper.