Service Organizations in the Implementation of TQM

Uploaded by :

Total quality management is a concept which is often associated with manufacturing and production industries. The writer looks at what is meant by TQM as well as the values and approaches which are associated with TQM and determines whether or not these can be applied effectively in a service organization. The paper includes consideration of organizations which have utilized TQM in a service environment. Sixteen sources are cited in the bibliography the sixteen page paper