DMAIC in Organizational Change

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The writer looks at the process of DMAIC, where problems are examined in changes introduced in stages, first defining issue, and undertaking stages of measurement, analysis, improvement in control. The paper is written in two parts, the first part summarizes two articles for organizations in different environments it use the process, this is followed by a consideration of the similarities and differences in the two cases. Three sources are cited in the bibliography of this three page paper.