Planning an Improvement

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Using the case of a call center where callers are unhappy due to inefficiencies the writer shows how the tools can be used to aid with the planning process for implimenting improvement. The first tool is the action plan, which looks at what needs to be done. The second tool is the conversation platform, which deals with the way that the change will be introduced and the third tool is the people channels, which looks at the way communication takes place. Three sources are cited in the bibliography of this eleven page paper.