Comparison of Customer Service Standards at GE and AOL

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These two companies have very different reputations for the standard of customer services they provide. General Electric is consistently rated one of the top customer services companies, while AOL consistently appears in published lists that criticize poor customer services. The writer compares and contrasts the way in which both companies provide customer services, including customer centric cultures and the general processes. The comparison is utilized to identify the differences that may result in a high level of disparity between the two companies in terms of customer satisfaction. Nine sources are cited in the bibliography of this five page paper.