Problems with the Change at The Concorde Bookshop

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For change to be implemented successfully it is necessary for human reactions to change to be considered in the implementation plan. The writer looks at the case of the Concorde Bookshop, considering how and why the change failed to yield the desired results. The case is examined in the context of Kotters change model, looking at some of the key stages which were absent. Four sources are cited in the bibliography of this four page paper.