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Essays 91 - 120

Change Management: Rerouting Customer Service Calls at Dell

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

Rhys: "Let Them Call It Jazz"

In her story Let them call it jazz, Rhys "assumes the personality of Selina, a black West Indian in London, whose struggles parall...

Automated Telephone Call Response Systems

all research studies, it can also be used as the research method, which examines "data from a variety of sources that ultimately r...

Workplace Obscene Language, Name Calling, and its Negative Impact

invite more personal discussions and verbal altercations are somewhat acceptable. Interestingly, on that show, a woman came on boa...

Article Critique on Calling an Ambulance

(Ahl, Nystrom and Jansson, 2006, p. 14). In come cases, an ambulance was called because a nurse on a health hotline was consulted ...

The Call for a Cautious Approach to the Poly-amorous Lifestyle

7 pages and 5 sources utilized. This paper provides an overview of the nature of the poly-amorous lifestyle, with a focus on the ...

TELLERBANK CALL CENTERS AND SOCIO-TECHNICAL SYSTEMS

But can these two systems work together to increase worker productivity and a sense of belonging? Does the technology actually smo...

Improving Performance in a Call Center

wait for the call to be answered, average call length as well as customer satisfaction and whether or not the call resolved the is...

Plan to Improve Performance at a Call Center

to cause fragmentation due to disparate treatment of employees, with the Indian staff being paid less than the Arabic staff. Slid...

Call Centre Case

of the results around the mean, this is quire wide. It is important to note that if this were presented as a bell shaped graph th...

Jack London’s Call of the Wild

was apparently controversial at the time, but clearly desired. One critic, in looking back at the time wrote, in 1928, "that a hea...

Jack London/Call of the Wild

In deciding how to interpret Call of the Wild, another comment made by Labor is also insightful, as he writes that "In book after...

MacIntyre, Dependent Rational Animals

the fact that humanity discounts its relationship to the natural world, but then MacIntyre shows how "even someone as perceptive a...

Different Health Plan Types

12 pages and 12 sources used. This paper provides an overview of an emerging system in providing health benefits by employers. T...

Company Improvement Prospectus of DataHelpers

In twenty five pages a small database business called DataHelpers is discussed in terms description of the online sales' companies...

Service and Customer Satisfaction

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

Samples of Professional Writing I

In 4 letters of 1 page each plus a memo as 1 page these samples of professional writing illustrate hoe business letters can be per...

Marketing Strategies For a Fictitious New Product

This paper analyzes the marketing strategy for a fictitious office supply item called KwikKlip. This nine page paper has six sourc...

An Analysis of the company Beachy Kites

The proprietor necessarily needs to have an interest in the pastime of kite flying or sailboarding, and also needs the mechanical ...

Projections for the Universal Health Care System in Canada

7 pages and six sources used. This paper considers the existing status of the universal or national health care system in Canada ...

Serial Killer Edmund Kemper III

"I see no psychiatrist reason to consider him a danger to himself or any other member of society" (Methvin, 1995). Kemper had a se...

Overview of Police Brutality

by responsible officials to describe complaints is difficult to align with a genuine commitment to greater openness to diversity (...

Law Enforcement Officials and the Problem of Biker Gangs

In twenty two pages this research paper analyzes the criminal behavior of so called 'biker gangs' in terms of history and certain ...

U.S. and the 'War' on Drugs

two star-athletes fist called wide-spread attention to the problem during the mid-1980s. Since then, the government has reportedl...

'Primitive' Cultures and Cultural Change

In seven pages so called 'primitive' cultures are examined in terms of the changes that result from interactions with other cultur...

An Attack on the Arts by Major Owens

In a speech that has been widely quoted, Major Owens addressed funding for the NEA. This paper critiques that speech, including hi...

Asian Capitalism and How the Japanese Have Approached It

This eight paper paper explores the sometimes incongruous concept of capitalism in Asia. In the years following World War II the ...

Korean War, Stalin and Soviet Union's Agenda

In twelve pages this paper discusses the theory behind the so called Stalinist Agenda with regards to the Korean War and the Thirt...

Business and Globalization

A hypothetical firm called BIGCO is utilized to examine concerns about globalization as it respects third world nations. A corpora...

Political Suppression and Pacific Asian Democracies

In five pages the political suppression tactics and martial law some so called democracies in Pacific Asia have employed are exami...