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CUSTOMER SERVICE INDICATIONS IN A SERVICE-ORIENTED BUSINESS

the important elements of the service to be provided (with results for the customer) (Peros, 2006). Another is perception. This is...

Knowledge Management; Concept and Case

others (KMF, 1996). Thomas Bertels also states that this needs to be a constant renewal to make user knowledge is accurate and up ...

A Look at Tally's Corner

written word" (Liebow, 2003, p.16). Here, the man described is someone who did not have the benefit of being raised by his parents...

Philosophy of Nursing

Nightingale as power-crazed and iron-willed. Salvage (2001) tends to believe that these criticisms of Nightingale reflect lingerin...

The Victims' Rights Amendment

federal and state courts. But that didnt sit well with senators who favored a statutory approach" ("Senate Affirms," 2004). The...

Mardi Gras and Effects on the New Orleans Economy

quickly become important ("The History of Mardi Gras," 2007). Some call it Fat Tuesday, which is what the term Mardi Gras actually...

A Healthy Self-Concept

or her ability and worth. For example, when this writer/tutor was an adolescent, I judged my math ability negatively on both my ...

Conflict Mediation In Health Care

are very difficult to resolve; people will seldom change their values (Gerardi and Morrison, 2005). The only solution is for peopl...

Environmental Factors That Affect Marketing

removes geographic boundaries, allowing even the smallest company to participate in the global marketplace. Coca-Cola has careful...

Assessing a Potential Merger

This 24 page paper looks at how a merger may be assessed. Using the example of Alrajwan Aircraft Maintenance Company and Desert St...

Integrity: A Key Quality in the U.S. Army

of that abuse to his superiors. As horrific as the problem was, it can be contended that a series of critical decisions spanning ...

My Educational Philosophy

are something that they do not have to stop and think about in order to use. This, and spelling, are one of the few instances in w...

Discrimination In Job Advertisements

requires everything found in the laws enforced by the EEOC, it also includes mandates not to discriminate based on the individuals...

The Ideas of John Locke

chapter Locke focuses on property, but the entire Treatise is not exactly like that. The Treatise on the other hand, suggests that...

The Policy Cycle Process

themselves in society. Palumbo (1994) sees policy creation as something that helps to resolve social problems. Yet, he sees the p...

The Importance of Listening Skills

we do innately. Active listening, however, takes time and dedication to develop. Active listening allows us tremendous power in ...

Push 1 For English - The Automated Telephone Response

a representative, push [another number that is not always 0]" What happens when you get to a real live person? You have to tell th...

The Importance of Covering War Crimes Trials

killed after an attempted assassination against himii. But it is not clear whether or not he did receive a fair trial and media di...

Language & Critical Thinking

Critical thinking has been defined as "the ability to construct and/or extrapolate abstract meaning in and from a variety of setti...

Investment Questions

final method of reducing risk may be the consideration of hedging against interest rate changes. Hedging is an action or transacti...

Creating Loyalty in Airline Customers

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

Using NPV and IRR

of this is that by creating a single output figure for the value of a project it is possible to compare a wide range of different ...

Conflict and Negotiation

innovation, without international conflict many of the weapons innovation may not have taken place, at company level conflict betw...

Kant's Interpretation of Jealousy

more righteous than if one was merely envious of anothers success even if the successful person had done nothing wrong. Of course,...

Two Part Tariffs and the Consumer Surplus

costs to find the optimal levels of sales. However, this may also be seen as losing some potential income at the cost of making mo...

A Definition for Alcoholism

notably denial" ("Definition of Alcoholism, 1990). This definition is similar to the one provided by the DSM IV regarding substanc...

“Marketing Is More Than Promotion, and Promotion Is More Than Advertising”

were in no way new or innovative, the designs the company launched with; the Nexia and Espero, were old General Motors designs tha...

The Problem with the Abuse Excuse

are so important then no one would be responsible for anything. After all, every like and dislike, and every activity, tied to an...

Reality Therapy

Institute, 2006). No progress can be made until this relationship is developed (The William Glasser Institute, 2006). Effective p...

High Level Executives are Overpaid

What have CEOs done for business? Some CEOs have been well worth their salaries. Of course, this is not true in many cases. It s...