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3M and Customer Service

other organizations have envied and virtually no one could duplicate. Much of the current culture at 3M can be traced to the pron...

Patient Self Determination Act and Health Services Industry

less likely to have advanced directives (Hanson and Rodgman, 1996). This same study reported the use of advanced directives incre...

Overview of the Computer Consulting Industry

as those laid down by the USA Patriot Act and the impact on financial institutions. The weak dollar may also create increased opp...

Customer Satisfaction and Banks

The fundamental objective of services marketing is to "design, deliver and communicate a superior value proposition to your servic...

Aviation and Technology

civil aviation. Globalization has resulted in the development of international business operations, including corporate sites, di...

Aviation and Aerospace Perception and Sensation

researchers have considered the nature of the Airbus A-320, the most powerful automation suites currently in use and the way in wh...

Spanish Conquest and Sugar Cane

was shaped by the vagaries of the international sugar market. Spains ultimate goal in the Spanish Conquest, of course, wa...

Financial Services Industry, Significant Developments and Trends

a thing of the past, only to find that even those who conduct most of their banking online still want to be able to visit a branch...

Software Industry and Lotus Strategies

long the likelihood was excellent that Microsoft and Novell, another of Lotus primary competitors, would introduce competing produ...

Hand Held Gadget Industry and Palm Inc.

area of hand-held devices. In this paper, well examine the industry in which Palm, Inc. operates. Well examine the industr...

Banking Industry and Acquisitions, Mergers, and Diversification

a survey that was undertaken by Grant Thornton, of 518 community banks, it was found that the ability to find new sources of reven...

Cinematic Gender Representation

choice to live and abide by a certain set of unwritten expectations. The movie, Menage, directly challenges this idea. Powrie al...

Pakistan, India, China, and Growing Cotton Growing

just one example of how globalization significantly impacts the cotton trade. World trade talks that recently occurred in ...

Research Proposal for Healthcare Industry Survey on Consumer Satisfaction

There are a number of elements that come into consideration when assessing how these types of facilities determine the necessity f...

McDonalds and 2001 and 2002 Financial Performance

gaining a great advantage from their direct costs, but are then losing it with their other related costs, such as overheads. This ...

X.500, Novell Directory Service, and Active Directory

world leader in directory protocol. "A subset of X.500, called Lightweight Directory Access Protocol (LDAP), is helping to break ...

HP Investment

Meanwhile printing and Imaging remains HPs most profitable unit, representing about 35 percent of sales (Lower, 2003). Yet Dell is...

Assessment of Value Creation

the values that may be gained. If they were not then these were tools which could have been used. The first tool...

Globalization, International Economic Relations, and the Oil Industry

about the impact of globalization on a nations political sovereignty and its economic well-being are being discussed more often in...

Background Information on Telecommunications Industry and Issues

keep an eye on in this industry are the financial collapse (which well discuss in greater detail below) and mergers and acquisitio...

U.S. Bancorp, Goldman Sachs, and Uses of Technology

also building for the future. Current Issues and Trends Today, office automation and the use of Internet and Intranet appli...

Technology Sector 'Bust' and Its Reasons

line of demarcation between e-commerce and common sense. Technology stocks were selling at greatly inflated prices reflecting ama...

James Brock and Walter Adams' The Structure of American Industry

whether this will actually happen or not. This is because of the balance and the fine line between having a market force in an ind...

M Commerce Industry

In twenty pages mobile commerce is defined in a consideration of industry issues, problems, successes, and security matters among ...

British Horse Society and Equine Qualifications

BTEC First Diploma and a The BTEC National Certificate are offered as one year courses (WCH, 2003). The BTEC National Diploma and ...

Goldman Sachs, UBS, and Technology

argued to be the potential source of a competitive disadvantage. However, information technology, although a single phrase can enc...

Banking Industry and Information Systems

culture to support effective marketing, sales, and service processes. CRM applications can enable effective Customer Relationship ...

Taekwondo Industry and Strategies for Business Management

new business goals, the manager or owner of the business at what level he or she wants to capitalize on the growing popularity of ...

Harvard Case Study 9 795 191 on the 1994 RTE Cereal Industry

course for later growth: W.K. Kellogg sold 33 cases a day when the company first opened. By the end of its first year, the compa...

Working Women on Barbados

means suits and high heels, yet their work is paid roughly the same as factory workers. This means that, in order to maintain the ...