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Essays 1951 - 1980

Cellular Telephone Services and Optimal Pricing Plans

(i.e., Europe and Japan), competitors are likely to have interest in alliances and be operating with an eye toward globalization. ...

Denial of Service Attacks Overview

the case of DDoS attacks, the demons are programmed to do certain tasks in response to signals from intruders (Mikusch, 2003)....

4 Questions on Marketing Services

and KLM have eliminated the business classes they offered in the past. It appears that the world economy is improving, however, a...

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Dave's Carpet and Upholstery Cleaning Internship

hiring process. However, this need never arose. Some of my quantifiable tasks were to observe and work with employee issue...

Mental Health Services and Recovery Focus Programs

know that back then. Back then we shut people away. We didnt understand mental illness, we just put them out of sight"(Sawyer). ...

Sales Data Warehousing and Keane Care Customer Service

and an Accounting DB2 database. The data staging layer serves as a single source to consolidate data from existing DKSystems SQL ...

Mobility Scooters and Health Care Policy

electric scooter to virtually anyone over the age of 65, CMS current position is that no individual will be approved to receive on...

UPS Analysis

that could not be delivered (UPS, History 1907, 2004). And, they did all this at prices almost as low as the post office (UPS, His...

Library Services Expansion

hundred residents at best, these communities are far too small to be able to support a standalone public library. They welcome th...

National Health Service and Change Management

the way change should be managed and resistance overcome. 2. Pressures for Change Where change its to occur there have be...

Proposed Changes to the Existing Canadian Health Care System

Health Act, 2004). Nevertheless, recently the provincial government of British Columbia found it necessary to pass legislation lev...

'Pox Americana' by Elizabeth Fenn

for my country. I want to first let you know that I thoroughly enjoy working for such a prestigious agency, but we are living in...

Overview of Pentecostal Religion

Board of Directors, by a two-thirds majority vote, can suspend or expel a member (PFWB, 1999). Issues that are grounds for expulsi...

Contemporary Organization and Human Resource Management

development. While many employees join a company with some very good skills (which is why they were hired for a particular job), m...

Home Depot Customer Service Management Case Study

The stores also offer numerous "free in-store clinics for honing home improvement skills as well as design and decorating consulta...

Case Study of Tradelink

is undertaken, such as the US and Europe, also make extensive use of electronic commerce. The use of this technology places SMEs u...

Best E-Business Practices and Policies

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

Customer Service Consultancy Establishment

culture; 3. Target areas for change, either directly benefiting customer service or indirectly by benefiting employees first; and ...

Australia and Average Length of Hospital Stays

the mid 1990s this was seven days (Duckett, 2002). However, there have also been cuts in the provision of rates for the stays at p...

Power of the Internal Revenue Service

the IRS to persecute people on the presidents enemies list - Nixon would request the IRS to launch audits and investigations on op...

2 Industries and Ethical Standards

is Gatifloxacin." Before the doctor can order the medication, yet another screen pops up and tells the doctor that he needs to tak...

Palm Bay, Florida's First Presbyterian Church

nylon clothing (First Presbyterian Church of Palm Bay, Florida [4]). The church itself seems to be a relatively old building tha...

United Airlilnes, US Air, and Code Sharing

a person could book a flight on US Air and fly to any city that US Air or United or any other US prefix plane had an agreement wit...

Operations Management Concepts

cost leader in either the industry, or just the relevant segment of the industry. In each industry or segment only one company may...

UK's National Health Service, Health Care Assistants and Their Professional Development

single assessment process will allow, with Gladyss permission, for information to be shared between the different professionals th...

Internet Utilization of Virgin Records and Liz Claiborne

But Liz Claiborne has also worked in cyberspace as well. Needless to say, Claiborne has its own website, www.lizclaiborne.com, whi...

Marketing Strategies and PDA Marketing by SONIC

course, that was in the days before PDAs became popular. Still, Sonic could certainly take a leaf from Palms book and work toward ...

A Comparison of the Reuters Group PLC and Bloomberg L.P.

in London by Paul Julius Reuter (Reuters, About, 2004). Reuter used the new invention, the Calais-Dover cable, to transmit stock q...

Overseas Offshoring Information Technology Services

century. What is the impact of such significant outsourcing to small business and American workers? For one thing, globali...