YOU WERE LOOKING FOR :Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote
Essays 121 - 150
company of System Management Software, Inc. (SMSI), and is an indication of the way in which it was the internal development that ...
illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...
"junk" from the system before uploading the data and implementing a data mining tool. PNC Bank Corp. is used as an example of a ...
Although quality approaches to management have been around since the mid-20th century, its been since the 1980s that TQM has foun...
In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...
In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...
of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...
developed for this purpose is the transponder, also referred to as a Dedicated Short Range Communication (DSRC) system (Kelley, 20...
a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...
and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...
by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...
Product - or collective features - needs to consist of what the customer wants and expects from an ocean cruise. In efforts...
products also needs to be positive Mergy, 2002). There are many models for the maximisation of resources, from the resource based...
which retail for 99 cents, five cloths per packet with four packets in a package for US$3.79 to US$3.99 (Grossman, 2001). This pac...
gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...
through change. While the firm has also been through ups and downs, it has fared well. In evaluating this case in respect to the...
to positive attitude that applicants already possessed. "We draft great attitudes. If you dont have a good attitude, we dont want...
success include: * Effective internal communication * Efficient business processes * Employee training * Employee motivation * Pos...
continues to serve as an example to every other hotelier in the world and a leader in the industry. Everything Marriott has...
information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...
Direct marketing must be fulfilling many goals as this s an area of rapid growth. This is one form of advertising that is easy to ...
customer. According to Levitt, everything else positive in an organizations continued well being would follow if only the focus w...
instruments not trustworthy? This is just another meaningless slogan, a cousin of zero defects" (Deming, 1986; p. 66). The...
of the Internet is Sears and its persistent leadership in high-quality mechanics hand tools. Sears instituted a policy long ago o...
one sales manager is proud that they have cut the sales call time by 5% and increased sales levels. The same attitude is also seen...
that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...
about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...
(2000) refers to as pragmatists adopt the technology they know they will need in the future. Specifically, the Internet is seen a...
As finished units are not kept in stock the customer service process begins prior to the ordering. To make an order the customer n...
and start reading it straightaway, in the case of a CD they can listen to it immediately in a car. Ordering any product online mea...