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Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

21st Century Organizational Management

In twenty four pages this paper examines 21st century organizational management trends including discrimination and human relation...

Critical Success Factors by John F. Rockart and Balanced Scorecard by Robert S. Kaplan and David P. Norton

measures can often identify trends well in advance of profit and loss results. When all of the identifying factors are in place an...

Stage 3 Aircraft and Airport Management

In five pages the steps necessary to deal with the phasing out of Stage 2 jets by Stage 3 craft are assessed and include such issu...

Foreign Markets Competition

is to own and control foreign operations (Kogut, 1998, p. 152). If this were not the case, the company could simply send exports ...

Chapter Overview and Summary of Roger Dow and Susan Cook's Turned on Eight Vital Insights to Energize Your People, Customers, and Profits

Kelly description of saving a thank-you note from a grateful patient represents how its commitment to patient-centered care can se...

American and Japanese Cultures Case Study

just be that the customer service department gets an overhaul. In fact, many firms today are criticized for giving shoddy customer...

Bibb Latane's Social Impact Theory

In business meetings or other similar group situations, the "effect is most powerful when everyone in the group (apart from the pe...

Fate of Napster Undeserved

image, which is perhaps why Napster was a target. Rather than blame millions of innocent music listeners, or the incompetence of t...

Customer Service Representative Second Language Programming Research Proposal

the problem of a shortage of potential call center employees with adequate language skills; and the benefits of integrating langua...

Case Study of Ben and Jerry's Analyzed

activism. Some see this as hypocritical as the firm has taken advantage of the marketplace. Yet, when all is said and done, its co...

Acquisition Turbulence Due to Workforce Reduction

outsourcing, and otherwise changing the corporate world for their employees, companies have fundamentally changed the relationship...

Legal Issues Pertaining to Global eBusiness

(2) the main features of the goods or services, (3) the price of the goods or services (including all taxes), (4) added delivery c...

Case Study Analysis of Martin Shoes Inc.

have a tendency to split processes into tasks and create a hierarchy (Olalla, 2000). A new approach is outcome-based. Rather than ...

Winnipeg, Manitoba's Telecom Industry

diversified industries, Winnipeg is accessible from even greatly distant locations by means of its international airport, rail, wa...

Legal Brief on Monsanto Co. v. Coramandal Indag Products, (P) Ltd

something that is to be used by anyone making such a chemical compound? It is noted that Butachlor is covered by the patent but w...

Digital Age and the Importance of Protecting Intellectual Property Rights

digital technology looming ever larger on the international business landscape, it is incumbent to produce and protect intellectua...

Article Analysis: Two Human Resources Issues

that the measured used by HRM departments will often have further reaching impacts that initially perceived or even desired. Where...

How to Become a Rainmaker The Rules for Getting and Keeping Customers and Clients by Jeffrey J. Fox

not get beyond the first three chapters, he or she will have already received all the practical information necessary to improve c...

Programmer Bill Blizzard's Performance Evaluation

less satisfactory results than does the performance evaluation. Kniggendorf (1998) reports that many "supervisors resist the use ...

Progressivism and Cities

rivaling New York City in size and development, and those who opposed this vision and wanted to preserve and conserve the flavor o...

Communication, Customer Relationships, and APR

order to assess which is going to be the most cost effective operations (Berges, 2004). If we apply this to real estate then th...

Workplace Coaching for Employees

thing that comes to mind is a man(or woman), either on the sidelines, or in the dugout, who is alternately yelling and encouraging...

Exquisite Auto Salon Grant Proposal

that oil changes are made according to schedule. Many of those buying new cars on a straight purchase intend to keep the vehicles...

Disparate Treatment and Impact

of not rehiring people who had engaged in workplace misconduct in the past ("Supreme," 2003). The respondent filed a claim with th...

Coca Cola's Non Cola Defining Strategy

historical mission of the Coca-Cola Company has been to make the product a universal, global one. Long before the globalization t...

A New Vision for AcuScan, Inc.

work together the problem will be solved. Arguments: Cliff OConnor argues that the development of a new product is necessary: "...

Kevin and Jackie Freiberg's Nuts!

retaliated by matching the $13 fare and offering a free bottle of liquor to anyone who paid full fare ($26) instead of the bargain...

Myanmar and Function of SMEs

Asian currency crisis of the late 1990s Singapore was on target to overtake the United Kingdom in per capita GDP. It suffered alo...

Al Ries and Jack Trout's Horse Sense The Key to Success is Finding a Horse to Ride

The difference between winning the race and pulling up the rear is not found within the jockey, but in picking the right horse to ...