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Theories and Measurement of Service Quality

can be considered in the examination of quality. One tool that is often associated with quality, but in the manufacturing industri...

Evaluation of the Beck Depression Inventory

characteristics of the BDI-II: a clinical sample (n-500, 63 percent female; 91 percent white) and a "convenience" sample of Canadi...

Language Testing from Qualitative and Quantitative Perspectives

differ. Any form can be instrumental in returning lower-than-optimum scores on language tests. Teachers sensitive to the c...

TCP and IP Network Protocols

and reliability, the actual mode of transmission of data across the systems largely is accomplished in same manner now as when net...

Questions About Economic Scarcity

an educated workforce are two factors that organizations look for when choosing an international site. Again, certainly the count...

CPA Accountability, Efficiency, and Productivity

complex factors (Lindner, 2002). In this paper, well examine first the tangibles for measurement, such as the performance indicato...

Public Services' Accountability and Performance

that in many organisations there is only the provision to measure these immediate results, as many of the wider impacts may be dif...

Case Study of 'K'Netix' and Buckman Laboratories

time-consuming and frustrating activity. This is why, during the early 1990s, Bob Buckman created the companys Knowledge Transfer ...

HRM Strategies' Value Measurement

that on average are allocated 60% of the total corporate budget" (Sullivan, 2005). Sullivan suggests that instead of looking for c...

Measurement Strategy Development

Benchmarking is one of these approaches. It consists of identifying processes needing improvement; comparing processes against th...

Discount Factors and Risk Measurement

takes away the uncertainty. But may not give a perceived benefit. Also, the money today is not worth the same as money in the futu...

Financial Analysis of Starbucks Corporation

This indicates the level at which direct costs account take up revenue. Gross profit 2001 2002 2003 2004 Revenue (a) 2,649.0 3,28...

Obesity and American Health

determine what is normal or clinically notable. For example, a BMI between 18.5 and 24.9 kg/m ( Must, Spadano & Coakley et al., 19...

Accounting at Three Companies

seen with the balance sheets. The figures for former years of 2002 and 2001 in the Microsoft figures may vary from the last report...

Cleaning a Pool in a Feasibility Study

There are two different approaches to the management of the pool cleaning project: the use of a private pool cleaning service at ...

Low Cost Airlines and Measurements

that defines which are the important independent variables in any scenario. The measurable appear to be a range of factors, but ar...

Issues of Service Quality and the Marketing of Transportation Services

the transportation into a product that is wanted rather than bought on price (Hooley et al, 2003). This will mean having the right...

Measuring Value in Publicly Owned Organizations

This creates the need for accountability in the way the funds are used (Barker, 1999). It has been argued by many that the most a...

Measuring Service Quality

research into the way service should be provided and measured to ensure there is alignment of the service given and the customers ...

Change Management Decision Making

means of the company. The solution for HHH appears to lie in greater automation of routine tasks including regulatory repor...

Questions to Four Business Strategy Subjects Answered

closer to the cost advantage. Question 2 There have been the development of many e-commerce models, some are more successful tha...

Assessing An Alternative To The Use Of Interactive Voice Response Systems

will be a number of calls placed through each system to assess the length of time it takes to reach certain point of the conversat...

TQM in the Hospital Setting

hospital setting but wrote, "The lack of empirical research fails to provide support to claims that TQM reconciles trade-offs betw...

Wal-Mart

between 2004 and 2009 that the market will increase by 43.6% (Euromonitor, 2005). By 2009 the supermarket segment alone is expecte...

The Policy Process In Developing/Emerging Countries: Nigeria

of strengths, weaknesses, advantages and disadvantages. However, one might readily argue how Nigeria would not be at the point it...

Shell Strategy

The majority of organisations have structures that were formulated for effective operations over a century ago. Technology was ver...

Bispectral Index (BIS) Monitor and its Application in Eliminating Postoperative Memory of Intraoperative Events

The intent of anesthesia, of course, is to pharmaceutically suppress the perception and thus the memory of the procedure. There h...

Restorative Justice, Alternative Punishment And In-Home Monitoring

eighty percent rate that is currently representative of juvenile re-arrest in this country, only sixty percent find their way back...

The Health Care Continuum

Virtually everyone had access to health care in some form, either with the assistance of health insurance or through public health...

Organizational Change; Theory and Practice

resistance and problems that they have encountered. However, even with the resulting problematic issues, which have included strik...