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Essays 181 - 210

Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Speaker Notes: Communication and Relationship Management

This paper consists of the speaker notes for khcomrelmgmt.ppt, which is a twelve slide PowerPoint presentation. Five pages in leng...

Customers and the Transformation into Loyal Customers

profits while expanding the business. Most marketing strategies neglect the repeat customers. Just because a customer has shopped ...

Customers' Supermarket Wants Characteristic Assessment

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

The Causal Relationship Between Advertising and an Evolution in Communication Style Among American Youth

at capturing the attention and the allegiance of African Americans. In many cases it is doing so through an incorporation of ebon...

Focus Paper: Leadership

vendors, and the people doing the work (Brown, 2002, pp. 2-3). This individual exemplifies the characteristics of what Collins d...

Rob Reiner's Movie The Story of Us, Making Decisions and Relationships

for. There is less time for the couple to enjoy each other, and Ben especially resents the lack of sexual spontaneity. In one fl...

Internal and External PR

If we consider relationship management this is similar to employee relations, and may beth be seen as usually undertaken internall...

Burroughs and Robinson and Communication Theory

structure of the novel. In Cities of the Red Night, Burroughs does something analogous, though not identical: he interweaves thre...

Organizational Communication and Personal Power

have to know whos in charge. Max Weber, the German sociologist, "defined power as the ability to get things done your way in spite...

Nurses' Use of Verbal and Nonverbal Communication

nurses regarding physical touch, found that these study participants used touch as a therapeutic form of nonverbal communication, ...

Accents, Stereotypes and Communication

that Berger is not originally from Louisiana as his accent is not what they expected. He explained that his accent is "the Yat acc...

Some Knowledge New Leaders Need

realistic and because they will see their progress. Situational Assessment and Environmental Scanning All leaders must be able t...

Dubal; Management Paper

the right place (Mintzberg et al, 2003). The needs of these customers will vary as Dubal supplies a number of different industries...

Aspects of "When Harry Met Sally" (1989)

This paper pertains to eight specific issues that address the film "When Harry Met Sally" (1989). These aspects of the film discus...

Identity and Digital Communications

In a paper of six pages, the writer looks at digital communications and identity. The relationship between technology and identity...

Interpersonal Communication Q and A

experience. One may even want to share a personal experience as an example or a series of experiences to denote patterns. In fact,...

Communication, Culture, and Language

children grows up speaking a language other than English and this fact has reshaped the nature of education and the focus of educa...

Changing Expectations in the Employment Relationship

money flits around the world has brought more good than harm" (Moberg 18). While the globalization of the Information Technology ...

Issues Pertaining to Crisis Communication

own wives for 9/11 widows. While perhaps these individuals were not burned out, one can see how someone in a helping profession ca...

Student Submitted Case Study on Interpersonal Communication

because I was really not listing to what she was saying. One could say I was fake listening. Clearly, when I answered her without ...

Theories of Interpersonal Communication

are set up in the course of the development which have to be worked through, and the relationship will vary from open to closed an...

Communication and High Speed Management by Donald P. Cushman and Sarah Sanderson King

In five pages tihs text is reviewed regarding its consideration of large and small businesses and the significnce of good communic...

Analysis of Social System and Stress

In six pages this research paper discusses the management of stress in a consideration of communication skills, social support, an...

Effective Counselor Characteristics and Counselor Identity

In ten pages effective counseling characteristics are examined and influential factors impacting counselor and client relationship...

Battle of Gettysburg and General Robert E. Lee

In twenty five pages this paper discusses the Gettysburg campaign in terms of the relationships between General Robert E. Lee and ...

Gender Relationships in the Short Stories of Ernest Hemingway

even Hemingway himself consciously does not, that "blowing things heads off" is not the way to prove a mans masculinity. "What imp...

Nonverbal Communication and Emotion

This paper looks at the relationship between nonverbal communication and human emotions. The author addresses gender issues as we...

Human Behavior and Animal Communication

In ten pages the relationship between animal communication and human behavior is evaluated in terms of relevance. Ten sources are...