SEARCH RESULTS

to consider their core competences and develop a way forward looking at these, not only at the past strategies (Stalk et al, 1992)...

emotional intelligence is. Emotional intelligence, in its most basic form, understands that people are motivated by intelligence a...

anti-trust restrictions on vertical integration were removed by President Reagan in the 1980s (Wheeler, 2005). Miller and Shamsie ...

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

fill an interim customer role. Customer value is defined as the value that a company can gain from customers over time. Th...

sigma has the ability to monitor changes over time. It contains within it the "define, measure, analyze, improve, and control (DM...

2005). The company was initially headquartered in Shanghai but was subsequently moved to Hong Kong (Cathay Pacific Airways, About,...

the use of customer relationship management for the purposes of creating predictions. The result of the tests indicated that the s...

is seeking to not only provide the service, but in a way that is best for the end user (Anonymous). Proctor and Gamble tool at to...

so in the 1960s and 1970s that the common saying about Harley-Davidson motorcycles was that a five-mile trip consisted of riding f...

by a single person, from start to finish, this was the age of the craftsmen. However, with scientific management and increasingly ...

positive gains of technology and the importance of supporting technological advancements in the equipment rental business. CHAPT...

(Plantes, 2000). Therefore we can see why disintermediation can be seen as having a positive influence on commerce and therefore f...

customization" into practice - and its quality always was superlative. The end result was that customers overwhelmingly approved ...

office. Cholewka (2001) points out that it is extremely important that managers should keep lines of communication between emplo...

Here, she gives some insight into her current role and the form that leadership takes in managing Acmes financial affairs. The Int...

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...

difficulties of this approach are seen when the theories of Frederick Winslow Taylor and scientific management in action. Taylors ...

retained. China is a communist state; the leaders are not capitalists although there are moves towards a more capitalist economy w...

or under represented in the discussion of the model. The concept of scientific management is well known; Taylor used scie...

and two speakers. Fifty years later, however, ...my own household has three cars, five telephones (not including three cell phon...

almost inevitably linked with high levels of stress, and therefore tends to be counter-productive when assessed in terms of the me...

In six pages the changes in Australia's manufacturing industry with regards to a softening of school of management human relations...

agree on one point, and that is the resistance to change; "No positives changes will ever occur within a company unless the Chief ...

long-term is and will be that the company differentiate its products on terms other than price. It will seek to serve the middle ...

in the emails were exactly the same. Additionally, the emails were coming from software developers in the office, five emails in a...

customer is satisfied and sees value in the product or service that the organization offers. The "product" arm of the marketing m...

MUS is not only the number of line items in a given population, but also an approximate book value of the largest item - this, as ...

the United States of affirmative action, this must be seen as an indication of the continued and effective existence of a glass ce...

style of credit cards, all the way to redeeming award points summary online, a service offered by Citibank both in Malaysia and in...