YOU WERE LOOKING FOR :Comparison of Customer Service Standards at GE and AOL
Essays 1 - 30
good customer services is not this simple, there are also many strongly systems in place that have received a high level of invest...
opened by the now well known TV personality and chef, before he become well known. Before opening this restaurant Gordon train...
CEOs of other companies; culture and people were common themes mentioned by each. Sixteen individuals participated in a sur...
2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...
and other community events, marketing communications is another area in which the GAP can make its presence known. One way in whic...
be a good one to shoot for. What information was collected to build the labor-management system (LMS) and how was that...
the problem, we can then define the outcome - which is that such a lack has meant huge numbers of returns, complaints about the co...
In this paper consisting of five pages the service features and its ease of use are described and a select channel listing is also...
near Clemson, South Carolina takes its water from a local stream; uses it; treats it; and returns in cleaner than it found it. Ai...
this slump. Angst in credit markets likely has adversely affected GEs consumer and business finance businesses, as well as its Co...
differences and similarities do you see between domestic marketing and international marketing at Encyclopedia Britannica Inc.? ...
In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv...
a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...
method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....
communication will have fewer levels to traverse with fewer gatekeepers so that there is a greater chance of management at higher ...
the companys existing systems could not deal with the added demand for service. Eventually AOL came to be Americas largest ISP, l...
into a fan or an advocate, good customer services that resolve problem quickly and professionally can help create an enhanced loya...
A 12 page research paper that explores the topic of customer satisfaction and how it is related to both profitability and product/...
supports 164 currencies and four languages for conducting its business. PayPal PayPal (www.paypal.com) is a...
being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...
operations, products, functions and corporate culture. Such a move could also lead to reduced costs with suppliers. Furthermore, w...
available. Even using this index, the company used it differently in that the ratio was different for each department. The standar...
so forth and so forth. The cycle repeated every month until I finally gave up trying to correct it. However, as soon as the contra...
It appeals to businesses that have their own fleet mechanics and those that do not. Those businesses that maintain their own flee...
personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...
the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...
company (Hooley et al, 2003). Loyalty is often perceived as a level of customer satisfaction, in a competitive industry it is like...
As finished units are not kept in stock the customer service process begins prior to the ordering. To make an order the customer n...
and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...
of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...