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Essays 1951 - 1980

Customer Service Scripts

form of exchanging revenue for the firms product or service, but it is the internal customers that keep the external ones returnin...

Ocean Tides Inn (Case Study Analysis)

amenities. This is normal for a business in this area, but it is also the case that the need to spruce up the place perhaps sugges...

Customer Satisfaction/Profitability v. Production & Quality

A 12 page research paper that explores the topic of customer satisfaction and how it is related to both profitability and product/...

An Industry in Decline; Directory Enquiry Services

results in increased growth as competition brakes out, increasing service levels and decreasing prices. The usual economic models ...

Hendrick Hudson v. Rowley (1982)

the States must fulfill in order to receive federal funds under the Education of the Handicapped Act (subsequently referred as "th...

In Favor of Abortion

at the moment of birth, then there is no ethical dilemma with abortion. The ethics of the matter come down to a definition, which...

The Benefits and Dangers of Using Personalities to Promote a Brand

(Reyes, 2006). Alan Sugar has been used to marker National Savings (Ashworth, 2005), Anthony Stewart Head and Sharon Maughn advert...

Privatization of Public Goods and Services

been denied benefits entirely ("Slow Down Efforts to Privatize Benefits"). In addition to benefits systems, governments outsource...

Transitional Services in Youth Correctional Facilities

communities. Transitional services provide this link. Effective transitional programs increase the likelihood of reenrollment in s...

Overrepresentation Of Minorities In Special Education

typically live in poor neighborhoods, which means their neighborhood schools will be mostly populated with other poor students. Ba...

Human Resource Strategy for Quality Service: The Hilton Group PLC

for tangible and intangible aspects of the service. Staff were encouraged to be innovative, however there was also a level of dece...

Public Service And Professionalism

many people and industries alike; however, Althen et al (2002) note how it is by way of such an objective that one becomes labeled...

“The Clash of Civilizations”: Military Service

anyone who is in the military, making military duty less predictable and surely less victorious in issues such as Iraq. One of t...

Structural Evolution

and electrical to the high tech industries of the 1990s, the industry was changing and as one form of job was lost other took ove...

Evidence Based Practice & Outpatient Mental Health

on EBP is a fad, however, the authors point out that many institutions have invested time and financial resources into the use of ...

Assessing a Potential Investment in an MRI Scanner

than having opportunity costs this may be an opportunity provider and as a complimentary service to other core services that are o...

Medicare Policy Memo

insurance coverage, Medicare requires full participation by everyone over the age of 65 (Scanlon, 2001). As costs continue ...

Financial Services in a Global Context

billion passed through the hands of currency traders in New York, London and Tokyo every day. By 1995 daily turnover had reached a...

The Economy of the Cayman Islands

The status of Cayman being tax free has more to do with its more recent economic development rather than the colonial links and ga...

Human Services/African AIDS Orphans

sub-Saharan Africa, the number of AIDS orphans has reached desperate proportions (Roby and Shaw, 2006). In a region plagued by "ci...

Harley-Davidson Organizational Strategy

Harley did not change that attitude but they did take necessary strategic steps to gain a competitive advantage in todays market. ...

Nurses & Health Care Policy

the women who have traditionally filled nursing positions will undoubtedly continue to pursue other professional opportunities tha...

TQM in the Hospital Setting

hospital setting but wrote, "The lack of empirical research fails to provide support to claims that TQM reconciles trade-offs betw...

Customer Satisfaction Action Research

of the first customer survey and training in elevating customer service quality and customer satisfaction. Customers will b...

Customer Satisfaction Action Research

of the first customer survey and training in elevating customer service quality and customer satisfaction. Customers will b...

CIO Magazine

decisions in pursuit of the competitive edge" (Lexis Nexis, 2006) in this new millennium (Lexis Nexis, 2006). According to the W...

Management Support Systems and Outsourcing

he type of IT functions or service increase in their complexity and potential sensitivity of the content increases the implication...

Are Payday Loans Legalized Loan-Sharking?

(Loan Shark, n.d.). There are two distinctions here that clearly separate payday loan businesses from loan sharks. The fir...

Capture of Adolf Eichmann

of German-occupied lands (Aharoni and Dietl 29). Organized deportation of Jewish peoples to the East began that summer. There is s...

MARKETERS AND PRODUCT/SERVICE POSITIONING

in a variety of ways (Berry, 2006). Taking our mousetrap above - it can certainly be positioned as a mouse-killer. But to s...