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Essays 121 - 150
In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...
gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...
of McDonalds and 20) Analyze the pricing strategies and tactics followed by McDonalds Formerly the undisputed leader in the...
In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...
In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...
First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...
fees over the period of the license which complies with the matching concept in accounting. It may be argued that there was an imp...
2003). There are many definition of corporate social responsibility, Kotler and Lee define it as "a commitment to improve communit...
staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...
be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...
a fair value service. There are a large number of examples that demonstrate the way that companies can benefit from custome...
to impact on the mass market providers rather than the upper market providers where demand is not as sensitive to economic conditi...
a competitive advantage (Thompson, 2007). The issue faced by many companies in marketing terms is not only the way to comp...
or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...
In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...
In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...
personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...
The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....
In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...
competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...
A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...
have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...
for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....
the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...
In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...
In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...
that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...
about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...
illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...
billion. Increased revenues originate with higher same-store sales and revenues gained from additional stores opened during the p...