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internal customer and their satisfaction we can argue that there is a greater potential to have motivated staff that will be able ...

that these "front line" employees often have accurate knowledge that management failed to recognize or use. Today the astute know...

comes to quality commitment, successful TQM implementation simply cant take place (Sebastianelli and Tamimi, 2003; see also Glover...

some cases, a list of questions is provided to demonstrate what information the consultant would need to obtain to perform that ev...

the essentials of project planning, Raedels outlines similar crucial information, but from a standpoint of how to maximize the sup...

costs. As a result, a sharp decline in quality within American manufacturing caused considerable problems for the US business rep...

In five pages this paper examines reengineering and total quality management as they apply to a nonprofit organization seeking to ...

that had been laid down quality theorists as the foundation for the TQM movement. To undertake this we will first briefly consider...

benefits of bringing manufacturing under statistical control and the mechanisms for achieving that control. He and his prot?g? De...

2001). Another was that employees are the backbone and the core of any company required (FedEx, 2001). These principles have never...

design and improvement of the development process (Ravichandran & Rai, 2000). Developers and project managers actively collaborate...

Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). It focuses the efforts of all members of an organizat...

of interest allowing direct marketing to be targeted, either by direct mail, the telephone or e-mail. The first stage of any direc...

considering the way in which is an integrated strategy in Disney and how the different divisions support each other leading to a s...

and the operations as a result of the interest created by the loan (Esty and Kane, 2003). The actual shortfall in the financing w...

being made in the ad. The first ad stresses the flexibility of purchasing a Disney vacation package and the second stresses the sa...

service environment and the role of the employees is of paramount importance, as they are a key element in the provision of the se...

fees over the period of the license which complies with the matching concept in accounting. It may be argued that there was an imp...

men (Thomas, 1976). But prosperity was not enjoyed for long, as soon after the war, his company was in debt to the tune of $4,300,...

An 11 page paper discussing options available to Global Communications, a company planning to offshore much of its customer servic...

goals" (p. 41). The fact is not news to anyone working in IT project management, but its magnitude may be. At a time when busine...

for its lack of market-changing competition (Porter and Teisberg, 2004), but competition exists nonetheless, if only indirectly. ...

advantage (Burnes, 1997). This would need to be undertaken with a programme of change and restructuring in order to gain the most ...

1). The current trend within the fundamental basis of business operations is to establish a sense of empowerment, both fro...

Improving quality of production and corporate performance are discussed in this consideration of how intervention strategies may b...

slip has been occurring without any reversal despite a high level of help over the years from the Malaysian government, including ...

Louisiana, where the water was roughly 5,000 feet deep. At roughly 9.45 pm2 there was an explosion resulting from high pressure me...

and beyond that, we will move to the integration of processes" (Lawton, 2001). JIT has been common in industry for very nea...

can be used by the company and its employees. Molnlycke Health Care, established in 1998 as the result of a merger between the c...

Managers of course were able to identify areas in which improvement was needed, but Deming maintained that it was the front-line e...