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In five pages this paper discusses employee development in the hospitality industry and the importance of effective hotel manageme...

In five pages this paper discusses municipal base ball stadium uses in this risk management consideration that includes informatio...

In seventeen pages service industries and hotel HRM are examined within the contexts of the Learning Organization theory of Peter ...

In fifteen pages this paper discusses organizational management in an examination of team success and how job satisfaction, perfor...

In eight pages this case study of Harley Davidson focuses upon quality management efforts to resurrect the company beginning in th...

In five pages this paper examines the global business standard represented by the ISO 9000 system of quality management. There ar...

In five pages Directors of Nursing are examined in terms of their many responsibilities which include business management, human r...

The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo...

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

personal computer was gaining popularity, but was nowhere near what it is today. In discussing anything related to e-commerce, one...

reading. The white alone is easier to read, but with a list of goods all in block capitals, this is also more difficult to read th...

that pertains to the customer in addition to the product/service. Successful CRM implementations depend mainly on how involved emp...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...