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that pertains to the customer in addition to the product/service. Successful CRM implementations depend mainly on how involved emp...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

paper we will be applying the theory to a supposed service company that is a strategic business unit of a larger company. 3. Anal...

The stores also offer numerous "free in-store clinics for honing home improvement skills as well as design and decorating consulta...

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

Assemble toppings 3 3 Prepare toppings 2 2 Load oven, set timer 1 1 (Bake pizza) 8 Unload oven, box pizza 1 1 Collect...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...

to impact on the mass market providers rather than the upper market providers where demand is not as sensitive to economic conditi...

the companys existing systems could not deal with the added demand for service. Eventually AOL came to be Americas largest ISP, l...

and start reading it straightaway, in the case of a CD they can listen to it immediately in a car. Ordering any product online mea...

billion. Increased revenues originate with higher same-store sales and revenues gained from additional stores opened during the p...

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...