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is to educate and help the public but not completely sever the agent-customer role. A model with a more extensive scope would incl...

that no one can predict in detail how the information highway will ultimately play out (Antonoff). Just exactly what is the i...

In three pages this paper discusses what skills are involved in customer service effectiveness. Fifteen sources are cited in the ...

In seven pages this paper describes Shell's organizational structures, considers its strengths and weaknesses, competition, and th...

what "satisfaction" actually entails. According to Edwards, Gorrell et al (1994): "There is a response in the customers that goes ...

In twelve pages this paper discusses global corporations and the misnomer that bigger means better in an assessment of small compa...

transparency. Critics of the utility superpowers have generally complained that utilities exploit consumers and create an un-leve...

In two pages this paper examines the FasTrack Centrex ISDN and FasTrack Primary Rates ISDN approaches in a consideration of what c...

In seven pages Scott Sinclair's article 'Bank Mergers and Customer Protection in British Columbia' is discussed in a two part summ...

In eight pages this paper assesses a Midwestern community's customer base in this downtown retail market analysis. Four sources a...

show that customers tend to buy more from companies that they have patronized for a long time (12). The lifetime value of a custo...

In twelve pages this paper examines public relations in a discussion of the role it plays within organizations that goes beyond th...

equalising with the males. In 1975 the ratio for a man in the upper earnings was 2.58 of those in the lower. In other words, highe...

In five pages this paper examines McDonald's liability in a case involving elderly customer Stella Liebeck who received 3rd degree...

In four pages business is discussed within the context of investments and the important role of ethics with topics including audit...

This paper consists of 7 pages and discusses an imaginary company in which the hypothetical situation involves the desire to tende...

This paper consists of six pages and presents a production or operations management overview. Eleven sources are cited in the bib...

In five pages this paper examines the uniqueness of the Disney retail stories in a consideration of location, customer base, and a...

dependably when customers are happy and continuing to buy. Similarly, control of receivables indicates that there will be only a ...

of those hospitals in a managed care contract consider joint billing to be important. Only nine percent place importance on group...

In a report consisting of seven pages a proposal for declining bank industry customer service standards is considered and proposal...

In five pages this report considers the issue of employee empowerment and examines how organizations can use this to their advanta...

In eight pages Disney World customers are considered in an analysis of consumer behavior that includes recent corporate developmen...

In six pages this paper examines strategic organizational considerations with regards to budgets in order to produce customer sati...

In nine pages the need for the Saks' department store to improve customer service is discussed. Twelve sources are cited in the b...

In ten pages this paper considers the electronic meeting point between printing customers and the print industry in this examinati...

In seven pages this paper examines Delphi Automotive in a consideration of market orientation and the influences of customer healt...

In a paper consisting of ten pages such banking industry problems as protecting assets of customers while adhering to regulations ...

An 11 page essay describing the importance of establishing a brand name in achieving product success through customer attraction a...

In five pages five California carriers are compared mainly in terms of customer satisfaction with claims being one of the many are...