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This paper examines the ways in which a large company, such as FedEx, can retain customer and employee loyalty in a highly competi...

state and are more than six feet tall, so each is mounted on its own custom-sized wheeled pallet and each has to be loaded and unl...

This research paper discusses a hypothetical business and what factors should be considered before making a decision to merge with...

In four pages customer loyalty is defined and assessed with the emphasis upon the importance of trust. Five sources are cited in ...

In seven pages this research paper considers the decline of customer service offered by the American department store R.H. Macy's....

In twenty five pages a small database business called DataHelpers is discussed in terms description of the online sales' companies...

In fifteen pages this research paper considers the importance of customer satisfaction and the importance of its evaluation. Eigh...

A paper consisting of five pages compares two marketing articles that examine the issue of customer satisfaction with one discussi...

that no one can predict in detail how the information highway will ultimately play out (Antonoff). Just exactly what is the i...

In twenty six pages this paper discusses psychological factors and how they can be assessed in crisis management in a Middle Easte...

slogan and other unusual characteristics. For all they know, the slogan from the simple childrens rhyme ("Mary, Mary, quite contr...

In nine pages this paper discusses how Saks Fifth Avenue's retail changes generated sales increases through improved customer serv...

This paper consists of fifteen pages and presents a marketing audit of Volkswagen that includes sales, market share increase objec...

A book review consisting of one page briefly describes the text coverage of self confidence, technique for effectively motivating ...

TVA, as a government agency, was established for three main purposes: to improve navigation of the Tennessee River, provide means...

In fifteen pages this paper discusses long term care facilities in a consideration of customer service issues. Twelve sources are...

is to educate and help the public but not completely sever the agent-customer role. A model with a more extensive scope would incl...

In eight pages this paper assesses a Midwestern community's customer base in this downtown retail market analysis. Four sources a...

In twelve pages this paper examines public relations in a discussion of the role it plays within organizations that goes beyond th...

equalising with the males. In 1975 the ratio for a man in the upper earnings was 2.58 of those in the lower. In other words, highe...

In four pages business is discussed within the context of investments and the important role of ethics with topics including audit...

This paper consists of 7 pages and discusses an imaginary company in which the hypothetical situation involves the desire to tende...

In five pages this paper examines McDonald's liability in a case involving elderly customer Stella Liebeck who received 3rd degree...

of those hospitals in a managed care contract consider joint billing to be important. Only nine percent place importance on group...

dependably when customers are happy and continuing to buy. Similarly, control of receivables indicates that there will be only a ...

In three pages this paper discusses what skills are involved in customer service effectiveness. Fifteen sources are cited in the ...

what "satisfaction" actually entails. According to Edwards, Gorrell et al (1994): "There is a response in the customers that goes ...

This paper consists of six pages and presents a production or operations management overview. Eleven sources are cited in the bib...

In five pages this paper examines the uniqueness of the Disney retail stories in a consideration of location, customer base, and a...

In twelve pages this paper discusses global corporations and the misnomer that bigger means better in an assessment of small compa...