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other ties, such as technological or formal bonds (Dwyer and Tanner, 2001). The payoff from long-term relationships are obvious:...

fill an interim customer role. Customer value is defined as the value that a company can gain from customers over time. Th...

trades at only $11. This represents a decline in market capitalization of more than 50 percent, and of course Global Communicatio...

by Sally Sorry, she was afraid that Sally would crumble. Sally is very apologetic to the customers and seems to cave to their dema...

Concurrently, these same companies are interested in building long-term relationships with their customers, and it has become appa...

to be given good information, but when it comes to B to B, there are things that the business owners are expected to know. There i...

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

the value chain (Muhamed, 2002). Others point out that the major difference between B2B and B2C, when it comes to electro...

the aspects such as morals, ethics and the use of tools such as empowerment (Veiga, 1993). This will be reflected in the way they ...

and low price. Detroit suffered for more than a decade as it first clung to denial and then scrambled to meet customer demands. ...

order to assess which is going to be the most cost effective operations (Berges, 2004). If we apply this to real estate then th...

the hotel in question. Relationship marketing involves building a definite give-and-take relationship between the customer and the...

2004). However, many companies are finding that the traditional marketing mix just doesnt work any more, partly because co...

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...

Because Walgreen builds to suit, rather than acquires stores, it can pick prime locations, where it is visible from the road -- an...

a purchaser, making a purchase may well not be the primary motivation of visitors to the site. "Surfing" is a concept as old as t...

city of this island nation in the Middle East. The stores owners seek to determine the level of satisfaction among its customer b...

he feels that he should be taken seriously and consoled, but instead is sometimes met with questions in a monotone voice that does...

claimed that if employees did the same things over and over again, they would ultimately become quite bored with their jobs (Accel...

a time when HP acquired Compaq, but the continued decline of both HP and Compaq computers following the acquisition restored Dells...

the product may get a poor reputation. The information of that products ability to satisfy different needs has to be communica...

The Conference Board announced in February 2005 that consumer confidence had slipped, so of course the headline in March was "Cons...

to take a stake in the success of the company, for it was able to gain all of the advantages of quality initiatives and lower cost...

diversity and reward incentives as well. Darden -- A Background Based in Orland, Fla., Darden operates 1,300 restaurants t...

to the way the medium reduces the barriers to trade. Companies in different areas and even different countries can compete, often ...

is not greatly adversely affected by the downtime of line configuration changes. Gomes, et al. (2003) investigate a company...

operation. The result was then the perception of the company being a service provider. It is known for many goods and services it...

some cases, a list of questions is provided to demonstrate what information the consultant would need to obtain to perform that ev...

fallen, with the result being staff turnover that has increased 25 percent during the past year. Unfortunately, what this f...

have their entire line of product on shelves in one place (Brown, 2004). Besides the potential damage to existing toys, such an ...