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the product may get a poor reputation. The information of that products ability to satisfy different needs has to be communica...

for a season two years before the products will find their way to Gap stores. It arranges for contract manufacturing in several c...

is not the case with hospital employees. Not only does their continual use of the cafeteria provide a more realistic view of the ...

is not greatly adversely affected by the downtime of line configuration changes. Gomes, et al. (2003) investigate a company...

The writer looks at some definition to be used when undertaking research into customer loyalty. The paper starts with definitions ...

stage for months. The second stage is the early stage, is where some purchasing is taking place in the experience of the relatio...

faced by the banking industry has been the shift towards the online environment supported by technological developments, impacting...

strategy may also be considered, looking at number of times this promotion runs, and the response rate. The last measure may be lo...

explanation, giving the reason for the survey; to assess the product and services needs of the customers visiting Java Coffee. The...

and has only a few stores, but has found that the online retailing environment offers a large potential due to the lack of geograp...

seen as a soft target and make others. 2. If the decision is made to make the payment it would need to be undertaken in such a way...

environment is highly competitive and consumers have high expectations in regards to the quality and effectiveness of the services...

to maintain trust between the people engaging in transaction" such that customers remain entirely satisfied with the level of trus...

All sorts of business have learned about the advantages of social media in creating brand awareness, brand loyalty, customer-engag...

that customers will be lining up to purchase the new line of products. This is the same line of reasoning that Detroit auto maker...

customer. According to Levitt, everything else positive in an organizations continued well being would follow if only the focus w...

The Conference Board announced in February 2005 that consumer confidence had slipped, so of course the headline in March was "Cons...

to take a stake in the success of the company, for it was able to gain all of the advantages of quality initiatives and lower cost...

operation. The result was then the perception of the company being a service provider. It is known for many goods and services it...

have their entire line of product on shelves in one place (Brown, 2004). Besides the potential damage to existing toys, such an ...

some cases, a list of questions is provided to demonstrate what information the consultant would need to obtain to perform that ev...

a time when HP acquired Compaq, but the continued decline of both HP and Compaq computers following the acquisition restored Dells...

a purchaser, making a purchase may well not be the primary motivation of visitors to the site. "Surfing" is a concept as old as t...

city of this island nation in the Middle East. The stores owners seek to determine the level of satisfaction among its customer b...

the aspects such as morals, ethics and the use of tools such as empowerment (Veiga, 1993). This will be reflected in the way they ...

not get beyond the first three chapters, he or she will have already received all the practical information necessary to improve c...

to be given good information, but when it comes to B to B, there are things that the business owners are expected to know. There i...

fill an interim customer role. Customer value is defined as the value that a company can gain from customers over time. Th...

the value chain (Muhamed, 2002). Others point out that the major difference between B2B and B2C, when it comes to electro...

by Sally Sorry, she was afraid that Sally would crumble. Sally is very apologetic to the customers and seems to cave to their dema...