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Essays 361 - 390
In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...
The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...
In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...
In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...
In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...
In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...
In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...
In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...
gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...
business in Chapter 1, and Chapter 2 examines the companys external environment. This includes the political and technological en...
paper we will be applying the theory to a supposed service company that is a strategic business unit of a larger company. 3. Anal...
success include: * Effective internal communication * Efficient business processes * Employee training * Employee motivation * Pos...
Direct marketing must be fulfilling many goals as this s an area of rapid growth. This is one form of advertising that is easy to ...
a potential customer may be evaluating how much mortgage s/he can afford. Available calculators target individuals seeking to con...
or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...
be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...
Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...
They aggressively walked away from us. They couldnt wait to get away from us" (Richman, 2004). As AT&T realized it could not win,...
goals" (p. 41). The fact is not news to anyone working in IT project management, but its magnitude may be. At a time when busine...
protect consumers from shoddy workmanship and defective products. The small print on the back of a package or bottom of a service...
The four functions that Mintzberg described decades ago when building on the work of Henri Fayol continue to be applicable today, ...
Stakeholders The company itself identifies several stakeholders. The list includes "shareholders, customers, employees, su...
In 2008 the United States Postal Service released a new strategic plan with the vision of creating an organization that would be a...
The writer examines the way in which department store sales have declined in the past 20 years, and argues that any store that hop...
Amidst this overwhelming presence of the fast food mentality sprung a new concept of socialization that crept up within the recent...
been heavily involved in the marketing aspects of Monster.com (Eisenmann and Vivero, 2006; Wasserman, 1999). TMP spent over a bil...
rely on ZDNet to deliver deep insight into IT planning, vendor consideration, and product selection" (ZDNet, 2006). To accomplish...
QUESTION #2 What are the two dimensions of service? Which is harder to measure and why? The two dimensions of service are the tec...
however, it may also be slightly limiting as the internet may not be the only medium open to e-commerce. The level of trade has b...
research into the way service should be provided and measured to ensure there is alignment of the service given and the customers ...