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Essays 361 - 390
the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...
In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...
The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...
1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...
In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...
In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...
In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...
In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...
In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...
In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...
Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...
be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...
In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...
competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...
for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....
(2000) refers to as pragmatists adopt the technology they know they will need in the future. Specifically, the Internet is seen a...
that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...
the companys existing systems could not deal with the added demand for service. Eventually AOL came to be Americas largest ISP, l...
billion. Increased revenues originate with higher same-store sales and revenues gained from additional stores opened during the p...
about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...
have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...
This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...
a potential customer may be evaluating how much mortgage s/he can afford. Available calculators target individuals seeking to con...
business in Chapter 1, and Chapter 2 examines the companys external environment. This includes the political and technological en...
et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...
market share 65 1. Introduction 1.1 The...
profits while expanding the business. Most marketing strategies neglect the repeat customers. Just because a customer has shopped ...
from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...
or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...
The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...