YOU WERE LOOKING FOR :Customer Service and Communication
Essays 361 - 390
quite a leap to effectively apply its principles to service industries, but TQM is as much at home in health care as it is in manu...
competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...
goals" (p. 41). The fact is not news to anyone working in IT project management, but its magnitude may be. At a time when busine...
In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...
In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...
In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...
In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...
The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...
In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...
et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...
In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...
illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...
In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...
In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...
that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...
(2000) refers to as pragmatists adopt the technology they know they will need in the future. Specifically, the Internet is seen a...
about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...
billion. Increased revenues originate with higher same-store sales and revenues gained from additional stores opened during the p...
the companys existing systems could not deal with the added demand for service. Eventually AOL came to be Americas largest ISP, l...
have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...
for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....
In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...
Stakeholders The company itself identifies several stakeholders. The list includes "shareholders, customers, employees, su...
The four functions that Mintzberg described decades ago when building on the work of Henri Fayol continue to be applicable today, ...
protect consumers from shoddy workmanship and defective products. The small print on the back of a package or bottom of a service...
The writer examines the way in which department store sales have declined in the past 20 years, and argues that any store that hop...
In 2008 the United States Postal Service released a new strategic plan with the vision of creating an organization that would be a...
A study by the Joint Commission revealed that communication failures were implicated at the root of over 70 percent of sentinel ev...
Amidst this overwhelming presence of the fast food mentality sprung a new concept of socialization that crept up within the recent...
This paper explores CWA Local 1180 and IBEW Local 3. The IBEW, on a national level, includes members who work in all levels of ele...