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Essays 361 - 390
the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs...
at both the federal and state level. This also holds true for the health care industry, and perhaps more so because of the impactf...
This paper analyzes an article by Suzanne B. Johnson that discusses the paradigm shift in health care away from the biomedical mod...
In two pages this paper examines the nursing field and the growing complexities involving managed health care. Two sources are ci...
All of the results of this reengineering, however, were not as positive. The process had not taken into consideration the fact th...
were those who didnt like the "gatekeeper" mentality, the fact that any referral or recommendation needed to come from a "primary ...
to proper interaction with culturally diverse patients: "These standards provide comprehensive definitions of culture, competence,...
It should be clear that the health of the planet has a direct impact on the health of humans. In fact, each has an effect on the o...
a much written about highly fragmented industries and the inefficiencies that the fragmentation helps to preserve (Nairn, Price an...
also places emphasis on the role of ongoing training and self improvement. Even if we look at commercial models for the way an org...
This essay describes the ways in which nurses can create a perception of ideal customer service among patients. Three pages in len...
The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th...
other organizations have envied and virtually no one could duplicate. Much of the current culture at 3M can be traced to the pron...
The bulk of the chapter, is, probably unsurprisingly, the causes of miscommunication and how they can be alleviated. Miscommunicat...
It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...
as Poly Tours" (Lunn Poly, 2000) was founded in 1888 with the aim of providing "holidays abroad at reasonable cost for the student...
all but the busiest times. This is the report of a series of surveys and observation times. Both customers and employees w...
that the problem exists: it does not, however, necessarily address difficulties with internal and external communication, lack of ...
In ten pages Ameritech's many problems with customer service in the upper Midwest are discussed in terms of addressing these probl...
In twelve pages Ameritech is examined in terms of customer service issues and external and internal communications problems with p...
patient and the medical practice but for the physicians mental well-being also. INITIATING ACTION In order to give the best in p...
business owner or manager and heard the above complaints, I would try to either make changes in the way in which things are done, ...
a change that will change the company around from its falling performance over the last few years. Problem Solution [Student, Im...
In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...
the problem of a shortage of potential call center employees with adequate language skills; and the benefits of integrating langua...
the customer can expect their package in 1-2 weeks. It does not, however, indicate what kind of shipping is involved. They do not ...
how quality and business can be created, supported and maintained with an understanding of the relationships in marketing. These t...
he feels that he should be taken seriously and consoled, but instead is sometimes met with questions in a monotone voice that does...
After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...
many workers start out with low hourly wages, they do reap exceptional benefits from the retail store. Rather than relying on unio...