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2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...

other rewards. The scheme has been so successful that Air Miles are almost a form of shadow currency that many companies use to re...

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

disposable incomes to allow them to purchase the product. * The UAE has a highly developed infrastructure for ecommerce, providing...

which to operate. Currently, the company has no way to define a profitable client or even the type of client it can best serve. ...

and will often purchase a new product simply because of the brand. There are three primary models for branding: brand positioning;...

and high touch" (Avon, The Net, And Glass Ceilings, 2006; p. 104) III. China will be a stand-alone business; North American and Eu...

other organizations have envied and virtually no one could duplicate. Much of the current culture at 3M can be traced to the pron...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...