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Essays 241 - 270

Sociological Research and the Scientific Basis of Empiricism

in his groundbreaking compilation of scientifically conscious thought was that of other minds, a concept that was thoroughly devel...

Hotel Industry and the Value of Efficient Customer Service

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

Customer Service Orientation in the Healthcare Industry

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

Two Studies of Information Technology

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

Forms, Immortal Soul, and Defining Virtue in Phaedo and Meno by Plato

different aspects of individual virtue can be seen to be included. Meno offers the suggestion that virtue can be defined as the wi...

Seven Principles for Making Marriage Work by John Gottman

in good marriage. Collectively, they offer a framework for a strong and lasting relationship. However, before discussing these sev...

Dr. Sandra M. Finch's Dental Practice and Customers Role, Satisfaction, and Retention

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

Target Marketing Methodology

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...

Inside a Flocafe and Starbucks

often a queue, the queue moves along a counter where different food items are displayed, with sandwiches, cakes and other snack it...

Defined Contribution and Defined Benefit Plans

tells employees that they are responsible for their retirement income -- and that other people will not necessarily take care of t...

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Customers' Supermarket Wants Characteristic Assessment

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

Public Sector; Management and the Measurement of Efficiency

resources that can be utilised to satisfy the needs. There is little doubt that the pubic sector cannot satisfy all needs. However...

Trouble Shooting in Services Industries

communication will have fewer levels to traverse with fewer gatekeepers so that there is a greater chance of management at higher ...

Virtual Beauty

a much written about highly fragmented industries and the inefficiencies that the fragmentation helps to preserve (Nairn, Price an...

Gap Analysis: Global Communications

An 11 page paper discussing options available to Global Communications, a company planning to offshore much of its customer servic...

Marketing at Zappos.com

electronics. Whereas athletic shoes sell for full retail price at Zappos.com, 6pm.com offers a few Reebok styles for $14.95. ...

The Challenges of Adopting Customer Centric Processes

market capitalization 64 Figure 13 Hierarchy and Customer Centric Organisational Structure 70 Figure 14 Push Organization 72 Figur...

A Comparison of Two Major Characters in Literature, Sophocles' Antigone and Shakespeare's Hamlet

the king is furious at his sons interference. The king asks if the reason he has come was to save Antigone. His foreknowledge, whi...

Boots' Loyalty Care Effectiveness Assessment

to gain greater knowledge of the individual customer in order to offer more meaningful products and services. Though the organiza...

Place of UK Loyalty Cards

grocery chains in the US avoid the use of such loyalty programs. In the United Kingdom, most of the leading grocery chains have a...

Answering Cold War Questions

arms in Germany, which appeared to Stalin that the US was rearming that country. He was enraged at this perceived betrayal (Vidal...

The Tragedy of Julius Caesar by William Shakespeare and the Characters of Portia and Calpurnia

A lioness hath whelped in the streets; / And graves have yawnd, and yielded up their dead; / Fierce fiery warriors fight upon the ...

A Harvard Case Study and an Analyst's Dilemma

It would leave B&B in great jeopardy. Marys dilemma is whether or not to tell Steven about the information her friend gave her in...

Incidents in the Life of a Slave Girl by Harriet Jacobs and its Themes

at the south. If a man goes to the communion table, and pays money into the treasury of the church, no matter if it be the price o...

Gustave Flaubert's Madame Bovary and Faithfulness

we learn that she began to take an interest in Catholicism, but this opportunity to adopt a genuine faith soon gave way to a passi...

Moral Reasoning Case Study Evaluation

fact, it seems that both are taking the noble road and one wonders why anyone would succumb to the pressure of signing a paper tha...

William Shakespeare's Merchant of Venice, Much Ado About Nothing and Issues of Gender and Loyalty

makes men the center of her life. In fact, Beatrice makes it clear that she has no wish to marry, and thinks very little of most ...

Maturity, Loyalty, and Friendship in The Wind in the Willows by Kenneth Grahame

inner struggles that can be set free through no other means than verse. Indeed, the adventures of the Mole, Water Rat, Badger and...