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This paper examines the ways in which a large company, such as FedEx, can retain customer and employee loyalty in a highly competi...

In five pages this paper considers the management of grocery inventory through the ECR method and examines a grocery retailer's po...

In ten pages the lack of workplace diversity and its implications regarding customer relations are examined. Twelve sources are c...

In eleven pages this paper discusses changes resulting from this strategic shift and its implications. Eleven sources are cited i...

In twenty eight pages the technology of CRM is examined in terms of systems' technical proficiency and software. Ninety two sourc...

Customers, and TQM Opportunity A manager who is presented with the challenge of opening a new retail branch of a company in an ex...

cases when staying at a hotel or motel, it will be the front desk that the customer will call when a problem or need arises. How ...

and feel that they are important to you. The hospitality industry is one of the best industries to use as an example. Just as a ...

company of System Management Software, Inc. (SMSI), and is an indication of the way in which it was the internal development that ...

commercial use of the World Wide Web has generated privacy and security concerns (Eisenback, 2001). Not long ago, many consumers w...

bankers, but its applicability to all industries is obvious. The cost of attracting a new customer always is higher than the cost...

stage for months. The second stage is the early stage, is where some purchasing is taking place in the experience of the relatio...

to maintain trust between the people engaging in transaction" such that customers remain entirely satisfied with the level of trus...

explanation, giving the reason for the survey; to assess the product and services needs of the customers visiting Java Coffee. The...

and has only a few stores, but has found that the online retailing environment offers a large potential due to the lack of geograp...

environment is highly competitive and consumers have high expectations in regards to the quality and effectiveness of the services...

argues that it is the share of the customer that is the measure of relationship marketing. Adrian Payne identified six markets ce...

and low price. Detroit suffered for more than a decade as it first clung to denial and then scrambled to meet customer demands. ...

order to assess which is going to be the most cost effective operations (Berges, 2004). If we apply this to real estate then th...

2004). However, many companies are finding that the traditional marketing mix just doesnt work any more, partly because co...

is not greatly adversely affected by the downtime of line configuration changes. Gomes, et al. (2003) investigate a company...

term. One of the best definition reads; "Customer Relationship Management (CRM) is a business strategy to select and manage custo...

profitable customers. An effective CRM system can also help to identify additional opportunities this may be of individual sales...

is not the case with hospital employees. Not only does their continual use of the cafeteria provide a more realistic view of the ...

to the way the medium reduces the barriers to trade. Companies in different areas and even different countries can compete, often ...

the product may get a poor reputation. The information of that products ability to satisfy different needs has to be communica...

for a season two years before the products will find their way to Gap stores. It arranges for contract manufacturing in several c...

personal computer was gaining popularity, but was nowhere near what it is today. In discussing anything related to e-commerce, one...

need for the additional aircraft (Nellis and Parker, 2000). Otherwise, they will need to disappoint some customers with an inabili...

of increasing the value for shareholders. In most cases it was to increase customer satisfaction and overall service, as well as m...