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Essays 481 - 510

Customer Service from the Perceptions of Customers

In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv...

Human Based Services Delivery

In eight pages the delivery of human care services are examined in terms of decision making, organizational structures, resource a...

Examination of Cultural Competence

work. That idea may now be articulated in a sophisticated professional language with phrases derived from differential diagnosis ...

Post Traumatic Stress Disorder and Incident Debriefing

actually felt the building shake, for example, are at the most risk for the disorder (2001). At the same time, one psychologist cl...

Aligning Project Performance with Key Performance Indicators in the Public Sector

the community, with the role being fulfilled with integrity, sound judgement and common sense (Anonymous, 1996, p.xii). The role...

Recommendations for a Spa - Services and Marketing Improvement

provided impacts on this, but other influences will include the vision of the firm and the values that they project (Higginson, 20...

Concepts Linked to Service Delivery

of pure tangible goods; these are companies offering goods such as soap powder, so the service concept may be considered as applyi...

The Services and Core Competences of UPS

The writer answers a set of questions posed by the student looking at the type of service strategy adopted by UPS, the core compe...

Wal-Mart's use of Warehouses

Wal-Mart sells physical goods, but also provides services to complement the sales. The first part of the paper looks at the way W...

The Failure of Health Issues of the Homeless to Be Addressed by NHS Policies

The homeless population in the UK suffer a high level of inequality in terms of quality and access to healthcare services. The pap...

S-D Logic - A New Paradigm for Value Creation

The writer reviews an article entitled "On value and value co-creation: A service systems and service logic perspective", which ad...

Janitorial Services in the Green Industry

In a paper of five pages, the writer looks at green janitorial services. The market that exists for such services is analyzed. Pap...

Description of the 'Theme Park Guru'

The Theme Park Guru is a proposed new product, providing a theme park guide as a book or an app, with an accompanying service to ...

THE KOL NIDRE - AN EXPLANATION

they confess their sins only once a year, on what is called Yom Kippur, or the Day of Atonement. Jews are mandated to observe this...

Service Learning - An Overview

In a paper of eight pages, the writer looks at service learning. The value of service learning is emphasized through speaker notes...

The Impact of Corporate Culture on Customer Services - A Proposal for Case Study Research

The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo...

2 Position Paper Samples

application of language is clearly defined within the program. The language arts activities defined in the Reader Rabbit series p...

UK Directory Enquiries Industry

(Ofcom, 2005). The market, which as we have seen was worth ?300 million for BT alone, was attracting the attention of othe...

Youth Services Librarians

libraries come complete with materials, but, more importantly, they offer staff who are there to tutor children and young adults ...

Contract Payment Alternatives and HMOs

same basic framework. If specific fees are determined contractually and the HMO remains solvent, then there is little risk associ...

Offshoring In India and Cap Gemini Sogeti

a preferred destination for the firm. India has been able to benefit from the ability to offer comparative advantages as a...

National Health Service Performance Assessment

the polices and feeling ion the country there probably would still have been a National Health Service without him, but he also sh...

Baby Healthcare Business Proposal

there is a distinct shortage of quality care that provides the choices that mothers want. 2.1 Services to be Provided To provid...

Managing Quality in a Logistics Firm

those which deal directly with the customer, such as the way that calls are received and the process of placing an order, as well ...

Marketing Services

service, but there is the need for the aircraft and there are tangible goods used, such as food and drink served on the flight. Th...

Service Organizations in the Implementation of TQM

from its introduction. The meaning may be different to the various people or organizations that implement or study it as there is ...

Services Access, Culture and Language

In this context, both approaches have relevance to social psychology within social work. The most commonly used is cognitiv...

Culinary Arts and Customer Service

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

2 Adolescent Peer Interaction Journal Articles Reviewed

most part, peer groups are formed out of a similarity in interests and personality behavior. This clearly explains the reasons wh...

Customer Service Orientation in the Healthcare Industry

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...